Frequently asked questions
Use the FAQ section to answer your customers' most frequent questions.
About FACE by Dr. Craft
Every formula is chosen by Dr. Randall Craft, a Harvard-trained, double board-certified plastic surgeon, and used in his own Phoenix practice. These are the same medical-grade products he reaches for post-procedure and with his patients, at active levels that actually do something.
Yes. The line is built around physician-selected actives at clinical concentrations, plus a separate capsule of authentic K-beauty formulas kept deliberately distinct from the medical-grade line.
Most products are available to everyone. A few prescription-strength formulas, such as the RadianceBoost Rx hydroquinone pads, require a telehealth visit with Dr. Craft before purchase. Those are clearly marked on the product page.
Getting started
Start with your main concern. Use the Concerns menu to find targeted products, or choose a pre-built bundle sequenced in the right order. Not sure where to begin? Email info@facecraftmd.com and a real person will help.
Retinol and prescription retinoids are generally avoided during pregnancy and breastfeeding. Skip the retinol products and check with your OB or physician before starting any new active. When in doubt, email us.
Shipping and returns
Free U.S. shipping on orders over $100. Orders ship in 1 to 2 business days from our Phoenix facility, with tracking sent by email.
Email info@facecraftmd.com before ordering from outside the U.S. and we will confirm whether we can ship to your country and what it costs.
A 30-day guarantee. If you do not love your first order, send it back. See the Refund Policy for details.
Email info@facecraftmd.com (Mon to Fri, 8 AM to 4 PM Arizona time) or use the Contact page. A real human replies.
