Shipping Policy

Last updated: May 30, 2026

We ship FACE by Dr. Craft orders within the United States. Here's what to expect once you place an order.

Order Processing

Orders are processed and shipped from our Phoenix, Arizona facility, typically within 1–2 business days. Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships.

Shipping Methods & Delivery

We ship via trusted carriers. Available shipping options and their costs are shown at checkout. Standard delivery within the continental United States typically takes 3–7 business days after processing. Delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your order and destination. Any current promotions or free-shipping offers are applied automatically at checkout.

Order Tracking

Once your order ships, we'll email you a tracking number so you can follow your package to your door.

Shipping Address

Please make sure your shipping address is complete and accurate at checkout. We aren't able to reroute or refund orders shipped to an incorrectly entered address. If you spot a mistake, contact us right away and we'll help if the order hasn't shipped yet.

Lost or Damaged Shipments

Risk of loss passes to you once we hand your package to the carrier. If your order arrives damaged, or tracking shows it delivered but you can't locate it, contact us within 7 days of the delivery date with your order number (and photos, if damaged) and we'll make it right.

Prescription Products

Prescription items, such as RadianceBoost Rx Pads, ship only after you complete the required telehealth consultation and a prescription is issued. Because these are compounded fresh, they may ship separately from the rest of your order.

Returns

Need to send something back? See our Return & Refund Policy — returns are free with a prepaid label.

Questions?

Email info@facecraftmd.com or call 602-899-6444. We're here Monday–Friday, 8:00 AM – 4:00 PM Arizona time.