Privacy policy

Last updated: May 23, 2026

Who We Are

This Privacy Policy is issued by Advanced Reconstruction and Aesthetics, doing business as CraftMD Aesthetics/Wellness, operating the FACE by Dr. Craft brand (collectively, "we," "us," or "our"). We are the data controller responsible for the personal information collected through facecraftmd.com.

Contact: info@facecraftmd.com | 602-899-6444
Address: 4630 East Indian School Road, Phoenix, AZ 85018

Information We Collect

We collect the following categories of personal information:

Information you provide: name, email, shipping and billing addresses, phone number, payment card details (processed by Shopify Payments — we do not store full card numbers), order history, and any messages or feedback you send us.
Information collected automatically: IP address, browser type and version, device identifiers, pages visited, referring URLs, time spent on site, and click behavior (via cookies and similar technologies — see Cookies section below).
Information from third parties: we may receive information from social media platforms when you interact with our content, from marketing partners about your interests, and from analytics providers about your behavior on our site.

How We Use Your Information

We use personal information to:

Process and fulfill orders, including shipping and customer service
Send transactional communications (order confirmations, shipping notices, refund updates)
Send marketing communications, only if you've opted in
Personalize your experience and recommend products
Operate our loyalty and rewards program
Detect and prevent fraud
Comply with legal obligations
Improve our products, site, and services through analytics

How We Share Your Information

We do not sell your personal information. We share it only with:

Service providers who help us run the business — payment processors (Shopify Payments), shipping carriers, email service providers (Klaviyo), analytics providers (Google Analytics, Meta), and customer support tools. These providers are contractually limited to using your data only for the services they provide to us.
Loyalty and rewards platform — Essential Loyalty processes the data necessary to operate the points program (orders, account details, redemptions).
Legal authorities when required by law, subpoena, or to protect our rights or the safety of others.
Successors in interest if our business is acquired or merged.

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate the site, remember your preferences, analyze usage, and serve relevant ads. Categories include:

Essential cookies: required for the site to function (cart, checkout, login)
Analytics cookies: help us understand how visitors use the site (Google Analytics)
Marketing cookies: used to deliver and measure ads (Meta Pixel, Google Ads)

You can disable non-essential cookies through your browser settings or our cookie consent tool when prompted.

Your Rights and Choices

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Correct inaccurate information
Delete your information, subject to legal retention requirements
Opt out of marketing communications at any time (unsubscribe link in every email)
Opt out of "sale" or "sharing" of personal information (California residents — though we do not sell personal information)
Data portability — receive a copy of your data in a portable format
Non-discrimination for exercising your privacy rights

To exercise these rights, email info@facecraftmd.com. We'll respond within the timeframes required by applicable law (typically 45 days under CCPA).

California residents: Under the California Consumer Privacy Act (CCPA), you have specific rights detailed above. We do not sell your personal information. To request information about our data practices or exercise your rights, contact us at the email above. You may also designate an authorized agent.

If you'd like to opt out of personal information sharing for cross-context behavioral advertising, you can do so on our Do Not Sell or Share My Personal Information page.

Data Security

We use commercially reasonable physical, electronic, and procedural safeguards to protect your information. Payment data is processed through Shopify's PCI-DSS-compliant infrastructure. No system is 100% secure — we cannot guarantee absolute security, but we work hard to protect your data and notify you promptly of any breach affecting your information, as required by law.

Data Retention

We retain personal information as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 7 years for tax and accounting purposes. Marketing preferences are retained until you opt out.

Children's Privacy

Our site is not directed at children under 13, and we do not knowingly collect personal information from anyone under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will delete it.

International Users

We operate from the United States. If you access the site from outside the US, your information may be transferred to, stored, and processed in the US, where data protection laws may differ from those in your country. By using our site, you consent to this transfer.

Third-Party Links

Our site may contain links to third-party sites or services. We are not responsible for the privacy practices of those third parties. Review their privacy policies before sharing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted here with an updated "Last updated" date. If changes materially affect how we use your personal information, we will notify you by email or a prominent site notice.

Contact Us

Questions about this Privacy Policy or our data practices? Reach us at:

FACE by Dr. Craft
Advanced Reconstruction and Aesthetics
4630 East Indian School Road
Phoenix, AZ 85018
Email: info@facecraftmd.com
Phone: 602-899-6444