Privacy Policy

Effective date: May 30, 2026

FACE by Dr. Craft ("FACE," "we," "us," or "our") is a brand owned and operated by Advanced Reconstruction and Aesthetics, doing business as CraftMD Aesthetics/Wellness. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit facecraftmd.com (the "Site"), make a purchase, or otherwise interact with us.

By using the Site, you agree to the practices described here. If you do not agree, please do not use the Site.

1. Information we collect

Information you provide to us:

• Contact details — name, email address, phone number, shipping and billing addresses.
• Order information — products purchased, order value, and transaction history.
• Payment information — processed by our payment providers; we do not store full card numbers on our systems.
• Account information — if you create an account, your login credentials and preferences.
• Communications — information you share when you contact customer service, leave a review, or sign up for marketing.

Information collected automatically:

• Device and usage data — IP address, browser type, device identifiers, pages viewed, links clicked, and referring URLs.
• Cookies and similar technologies — see Section 4.

Information from third parties:

• Our e-commerce platform (Shopify), payment processors, shipping carriers, marketing and analytics providers, and advertising partners may share information with us consistent with their terms and this Policy.

2. How we use your information

We use personal information to:

• Process, fulfill, and deliver your orders, and provide customer support.
• Create and manage your account and loyalty rewards.
• Send transactional messages (order confirmations, shipping updates).
• Send marketing communications where you have opted in, and personalize offers.
• Operate, maintain, secure, and improve the Site.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations and enforce our terms.

3. Legal bases (where applicable)

Where required by law, we process personal information on the basis of your consent, the performance of a contract (fulfilling your order), our legitimate business interests, and compliance with legal obligations.

4. Cookies and tracking technologies

We and our partners use cookies, pixels, and similar technologies to operate the Site, remember your preferences, analyze traffic, and deliver and measure advertising — including advertising on third-party platforms based on your activity. You can manage cookies through your browser settings and, where offered, through our cookie banner or preferences tool. Some features may not function properly if you disable cookies.

5. How we share your information

We share personal information with:

• Service providers who perform functions on our behalf — our e-commerce platform, payment processors, shipping and fulfillment partners, email/SMS marketing providers, customer support tools, and analytics and advertising vendors.
• Advertising partners, to deliver and measure interest-based advertising. Depending on your jurisdiction, some of this activity may be considered a "sale" or "sharing" of personal information (see Section 8).
• Legal and safety recipients, when we believe disclosure is necessary to comply with law, enforce our terms, or protect rights, property, or safety.
• Business transfers, in connection with a merger, acquisition, financing, or sale of assets.

We do not sell your personal information for money. We do not knowingly disclose personal information except as described here.

6. Marketing communications

If you opt in, we may send marketing emails or texts. You can unsubscribe at any time using the link in any marketing email, replying STOP to texts, or contacting us at info@facecraftmd.com. Transactional messages about your orders are not marketing and will continue as needed.

7. Data retention

We retain personal information for as long as needed to fulfill the purposes described in this Policy, comply with legal, tax, and accounting requirements, resolve disputes, and enforce agreements.

8. Your privacy rights

California residents (CCPA/CPRA): You have the right to know what personal information we collect, use, and disclose; to request deletion; to request correction; to opt out of the sale or sharing of personal information for cross-context behavioral advertising; to limit the use of sensitive personal information; and not to be discriminated against for exercising these rights. To opt out of the sale or sharing of your personal information, visit our Do Not Sell or Share My Personal Information page. To exercise other rights, contact us at info@facecraftmd.com. We will verify your request before responding and may require additional information.

Residents of other U.S. states with applicable privacy laws may have similar rights to access, correct, delete, and opt out. Submit requests to info@facecraftmd.com.

We do not use or disclose sensitive personal information for purposes other than those permitted under applicable law.

9. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's privacy

The Site is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

11. Prescription and telehealth services

Certain products require a consultation with a licensed provider. Health information you provide in connection with a telehealth consultation or prescription may be handled under separate privacy notices and legal frameworks provided at the time of that service, and is not governed solely by this Policy.

12. Third-party links

The Site may link to third-party websites or services we do not control. Their privacy practices are governed by their own policies.

13. International visitors

The Site is operated in the United States. If you access it from outside the U.S., your information will be processed in the United States, where data-protection laws may differ from those in your location.

14. Changes to this policy

We may update this Policy from time to time. The "Effective date" above reflects the latest version, and material changes will be posted on this page.

15. Contact us

Advanced Reconstruction and Aesthetics (DBA CraftMD Aesthetics/Wellness)
FACE by Dr. Craft
4630 East Indian School Road, Phoenix, AZ 85018
Email: info@facecraftmd.com
Phone: 602-899-6444
Hours: Monday–Friday, 8:00 AM – 4:00 PM Arizona time